Return Policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Return Period

You have 14 days from the date you receive your item to let us know you’d like to return it. After that, you have another 14 days to send the item back.

Return Conditions

To be eligible for a return:

Items must be unused, in original packaging, and in resaleable condition.

We do not accept returns on:

Custom or made-to-order products

Perishable goods (e.g. food, flowers)

Unsealed personal items (e.g. underwear)

Digital products once accessed

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 14 days.

Please note:

Original shipping charges are non-refundable, unless the item was faulty or incorrect.

You’ll receive an email confirmation once your refund is processed.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

We recommend using a trackable shipping service — we’re not responsible for items lost in transit.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us with your order number and any supporting photos.

Start a Return

To initiate a return, email us at contact@aerylt.com with:

Your order number

The item(s) you wish to return

The reason for the return

We’ll respond with instructions.